Capture feedback with the Chrome Extension

How to get there: Click Settings in the sidebar → Integrations tab → Chrome Extension card, or install directly from the link below.

The ProductLift Chrome Extension lets you turn any highlighted text on the web into a post in your portal, without leaving the page. It is built for admins who triage feedback from X, LinkedIn, Gmail, Intercom, Zendesk, forums, or anywhere else your customers talk.

What it does

  • Right-click any selected text → Send selection to ProductLift → the side panel opens with the text pre-filled as a draft post.
  • The source URL is attached to the post as a proper reference (with an icon for the source domain), not appended to the description.
  • Author picker. If the selected text contains an email address, the extension looks it up and pre-fills the author. Otherwise you can search users by name or email. If the customer isn't in ProductLift yet, the detected email is used to create a new member on submit.
  • Vote on behalf of the picked author with one checkbox — great for capturing "customer X asked for Y" into the right person's history.
  • Category dropdown pre-populated from your portal's categories.
  • Tags — add any number, comma or Enter to confirm. Auto-tagging still runs server-side, so your manual tags are additive.
  • Live duplicate check on the title field: if a similar post already exists, the top matches are shown so you can add a vote instead of creating a duplicate.
  • Search tab for triage without capture — look up existing posts (title, description, references, Jira/Azure keys) straight from the side panel.
  • Success screen after create with Copy URL, Open post, and Capture another buttons so you never lose the link to what you just created.

Install

  1. Install the extension from the Chrome Web Store (search for "ProductLift Capture").
  2. Click the extension icon in the Chrome toolbar → Open settings.
  3. Enter your portal URL (e.g. https://feedback.yourcompany.com) and your API token.
  4. Click Save. You will see a green confirmation banner.
  5. Close the options tab and re-open the ProductLift side panel to load your new settings.

Getting an API token

  1. In ProductLift, go to Settings → API & Webhooks.
  2. Click Create API key.
  3. Give it a name like "Chrome extension" and pick Full access (read & write).
  4. Copy the token that starts with a number and a pipe (e.g. 82|xxxxxxxx...). You will only see it once.
  5. Paste the token into the extension's options page.

See Use the ProductLift API for more on API tokens.

How to use it

  1. On any web page, highlight the text you want to capture (a tweet, a support email, a forum post, etc.).
  2. Right-click and choose Send selection to ProductLift.
  3. The side panel opens on the right with the text pre-filled.
  4. Review the title and description. The title is the first sentence by default, capped at 180 characters.
  5. If duplicates are shown, click Add vote on the closest match to avoid creating a new post.
  6. If a detected email lines up with someone you want to represent, keep Vote on behalf of this user checked.
  7. Click Create post. The post is created, the source URL is attached as a reference, and auto-tagging runs in the background.

Permissions

The extension asks for:

  • Storage to remember your portal URL and API token (synced across Chrome instances you are signed into).
  • Context menu to add the right-click Send selection to ProductLift action.
  • Side panel to open the capture form.
  • All URLs so the right-click action works on any site your admins use for support.

The extension does not track browsing activity. It only sends data to your portal when you explicitly right-click a selection or submit the form.

Troubleshooting

  • "Not configured" banner → open the extension options page and add the portal URL and API token, then re-open the side panel.
  • HTTP 401 or 403 errors → the API token is invalid, expired, or lacks write access. Create a new Full access token in Settings → API & Webhooks.
  • Side panel does not open on right-click → click the extension icon in the toolbar once to grant side-panel permission for the current tab, then try again.
  • Duplicate detection returns nothing → duplicate detection needs at least 2 characters in the title. It uses MySQL full-text search, so very short queries or non-word titles may not match.

What about other browsers?

The extension is built on Chrome's Manifest V3 side-panel API. Edge (Chromium-based) supports the same API and can side-load the extension. Firefox and Safari are not currently supported.

Made with ProductLift