How to get there: Click Settings in the sidebar → Notifications & email → Email setup.
Configure how ProductLift sends emails on behalf of your portal.
Email Sender
Control the "from" details on every email your portal sends:
- From address -- the email address that appears as the sender (e.g., feedback@yourcompany.com).
- From name -- the display name next to the email address (e.g., "Acme Feedback"). During an active trial, email sent through ProductLift's built-in delivery uses ProductLift as the sender name. Your configured name is used after upgrading or when you connect your own email provider.
- Email footer -- custom text that appears at the bottom of every outgoing email.
Delivery Methods
Choose how emails are physically delivered. ProductLift supports several providers:
- Default -- uses ProductLift's built-in email delivery. No configuration needed.
- Mailgun -- enter your Mailgun domain, API key, and region.
- Amazon SES -- enter your SES access key, secret, and region.
- SMTP -- enter a custom SMTP host, port, username, and password for any SMTP server.
- Postmark -- enter your Postmark server token.
- Disabled -- turns off regular portal notifications.
Built-in delivery safeguards
ProductLift's built-in delivery is shared by multiple portals. To protect its deliverability:
- Custom text sent through the built-in delivery cannot contain links to external websites. Links generated by ProductLift, such as invite and portal links, continue to work. Connect your own email provider if your custom message needs external links.
- Trial, expired-trial, and Free portals can send up to 50 non-essential emails in total through the built-in delivery. You receive an in-app notification when 10 emails remain and another when the limit is reached.
- The limit does not reset when recipients are removed. It is lifted when the account has an active paid subscription or the portal uses its own email provider.
- Trial emails include a small ProductLift trial label and abuse-reporting link in the footer.
Account verification, password resets, password setup, and security notices are essential emails and do not use this allowance.
What "Disabled" still sends
Turning email off stops every regular portal notification: new posts, status changes, comments, digests, and replies to people who left feedback.
A short list of essential emails keeps going out, because switching off announcements should not lock anyone out of their account or hide a security problem:
- Password resets.
- Account verification links.
- Links to set a password on a new account.
- Notices that an email address was changed.
- Notices that a password was changed.
- Notices that two-factor authentication was turned on or off.
- Warnings to you, the portal owner, when something you set up stops working. For example when your Stripe key is rejected, or your own email provider fails and we switch you back to the default.
The same list applies when someone unsubscribes from your emails. Unsubscribing stops the regular notifications, not the essential ones.
After configuring a delivery method, you must send a test email to verify it works before ProductLift will activate it. Click the Send Test Email button and confirm you receive it.
Email Templates
Customize the content of system emails:
- Welcome email -- the email new users receive when they sign up for your portal. Edit the subject line and body text to match your brand voice.
Email Metrics
The Email Metrics card at the top of the Emails tab shows aggregate delivery and engagement numbers over the last 7, 30, or 90 days.
For each notification type (welcome, new post, status change, weekly digest, and so on) you can see:
- Sent, total emails delivered in the window.
- Delivery rate, percentage of attempted sends that reached the inbox.
- Click rate, percentage of recipients who clicked at least one link in the email. Each recipient is counted at most once per email, and automated previews from Gmail and Outlook are filtered out.
- Unsubscribes, number of users who opted out of email in the window.
Use the time-range dropdown to switch between 7, 30, and 90 days, and the Refresh button to reload. If no emails have been sent in the window yet, the card shows "No emails sent in this period yet."
Open tracking is not collected. Tracking opens requires invisible tracking pixels, which Apple Mail Privacy Protection makes meaningless and which some inbox-providers treat as a phishing signal. Click rate is a more reliable engagement measure anyway.
Email History
View a log of recently sent emails from your portal. The history shows the recipient, email type, timestamp, and delivery status. Use this to troubleshoot delivery issues or verify that notifications are being sent correctly.
User Notification Preferences
Each user can control how often they receive email notifications from their profile:
- Daily -- a summary of all activity every day
- Weekly -- a weekly digest (default for new users)
- Biweekly -- every two weeks
- Monthly -- once a month
- Off -- no digest emails
Users can change this in their profile settings. As an admin, you cannot change this for individual users -- it's a personal preference.