Configure email settings

How to get there: Click Settings in the sidebar → Emails tab (under Portal).

Configure how ProductLift sends emails on behalf of your portal.

Email Sender

Control the "from" details on every email your portal sends:

  • From address -- the email address that appears as the sender (e.g., feedback@yourcompany.com).
  • From name -- the display name next to the email address (e.g., "Acme Feedback").
  • Email footer -- custom text that appears at the bottom of every outgoing email.

Delivery Methods

Choose how emails are physically delivered. ProductLift supports several providers:

  • Default -- uses ProductLift's built-in email delivery. No configuration needed.
  • Mailgun -- enter your Mailgun domain, API key, and region.
  • Amazon SES -- enter your SES access key, secret, and region.
  • SMTP -- enter a custom SMTP host, port, username, and password for any SMTP server.
  • Postmark -- enter your Postmark server token.

After configuring a delivery method, you must send a test email to verify it works before ProductLift will activate it. Click the Send Test Email button and confirm you receive it.

Email Templates

Customize the content of system emails:

  • Welcome email -- the email new users receive when they sign up for your portal. Edit the subject line and body text to match your brand voice.

Email Metrics

The Email Metrics card at the top of the Emails tab shows aggregate delivery and engagement numbers over the last 7, 30, or 90 days.

For each notification type (welcome, new post, status change, weekly digest, and so on) you can see:

  • Sent, total emails delivered in the window.
  • Delivery rate, percentage of attempted sends that reached the inbox.
  • Click rate, percentage of recipients who clicked at least one link in the email. Each recipient is counted at most once per email, and automated previews from Gmail and Outlook are filtered out.
  • Unsubscribes, number of users who opted out of email in the window.

Use the time-range dropdown to switch between 7, 30, and 90 days, and the Refresh button to reload. If no emails have been sent in the window yet, the card shows "No emails sent in this period yet."

Open tracking is not collected. Tracking opens requires invisible tracking pixels, which Apple Mail Privacy Protection makes meaningless and which some inbox-providers treat as a phishing signal. Click rate is a more reliable engagement measure anyway.

Email History

View a log of recently sent emails from your portal. The history shows the recipient, email type, timestamp, and delivery status. Use this to troubleshoot delivery issues or verify that notifications are being sent correctly.

User Notification Preferences

Each user can control how often they receive email notifications from their profile:

  • Daily -- a summary of all activity every day
  • Weekly -- a weekly digest (default for new users)
  • Biweekly -- every two weeks
  • Monthly -- once a month
  • Off -- no digest emails

Users can change this in their profile settings. As an admin, you cannot change this for individual users -- it's a personal preference.