Status change notifications

How to get there: Open any post, change its status from the post detail page or the Kanban board, and use the Send email option in the status change form.

When you move a post to a new status, ProductLift can email the post's followers to let them know. Whether the email actually goes out depends on a per-action toggle and on each follower's notification preferences.

When the email is sent

A status change email goes out to followers only when the Send email checkbox is enabled at the moment of the status change. The checkbox's default state is controlled by the portal setting Default send status email (Settings, Emails). If the setting is on, the checkbox is pre-checked on every status change form.

For Kanban drag and drop, the portal setting Notify followers on kanban drag & drop (auto_notify_voters_on_drag_drop) controls whether the email is sent automatically when a card is dragged between columns.

If you change a status with the email checkbox off, the status history entry is still recorded and the in-app notification is still created, but no email is sent.

What the email contains

The email is sent through the StatusChangeNotification mail template and includes:

  • A greeting addressed to the recipient
  • The post title as a link back to the post
  • The new status badge in the post's status color
  • An optional custom note from the admin who made the change (added in the Send email field)
  • A button to reply or view the post
  • An unsubscribe / unfollow link in the footer

The subject line follows the email.status_update.subject translation key and includes the post title.

Adding a custom note

When you change a status with Send email enabled, an extra text area appears where you can write a short message. The note is shown in the email under the status badge, prefixed with your name and portal name. Leave it blank to send only the standard status update.

Who receives it

Status change emails go out to active followers of the post. A follower is excluded when any of the following is true:

  • Their account is blocked or marked as a test/dummy account
  • They have not accepted their invite (and were not imported)
  • They have unsubscribed from emails
  • Portal email is disabled

See Configure follower notifications for the full eligibility rules and the audit trail of who actually received each email.

How users opt out

Followers control status change emails at three levels:

  • Per post: Use the Following button on a post and choose Status changes only, Everything, or Unfollow.
  • Globally: Profile Settings let users disable comment notifications independently. Status change emails are governed by the follower relationship and the unsubscribe link in the email footer.
  • Per email: Every status change email contains an unfollow link that removes the recipient from that post's followers.

Bulk status changes

When you change the status of multiple posts at once from the All Posts list, the Send email option in the bulk modal controls whether followers of every affected post are notified. The default state again follows the portal's Default send status email setting.