How to get there: Go to Settings → Emails → Comment Notification section.
Users automatically receive email notifications when there's activity on posts they follow or when someone replies to their comments.
When someone creates a new comment on a post:
When someone replies to an existing comment:
When someone replies to your comment, you receive a special email that's different from regular comment notifications:
Subject line: "Reply to your comment on: [Post Title]"
Email greeting: "Reply to your comment"
Body: "[Name] has replied to your comment."
This makes it immediately clear that someone is responding directly to you.
All comment notification emails include a direct link to the specific comment with a #comment anchor:
https://yourportal.com/posts/feature-request#comment_123When you click "View Reply" or "View Comment" in the email, you're taken directly to that comment without needing to scroll.
Every comment notification email includes helpful footer links:
For regular users:
For admins:
All email text is automatically translated to your portal's language, including:
Supported languages: 27+ languages including English, Dutch, German, French, Spanish, Italian, Portuguese, Swedish, Danish, Norwegian, Finnish, Polish, Czech, Russian, Bulgarian, Slovenian, Hungarian, Greek, Turkish, Japanese, Korean, Chinese (Simplified & Traditional), Vietnamese, Indonesian, Thai, and Arabic.
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Reply to your comment
Hello Sarah!
John has replied to your comment.
Post: Feature Request Dashboard
Comment: I think this would work better with a dropdown menu
instead of radio buttons. What do you think?
[View Reply]
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Unfollow this post • Change notification preferences
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New comment on a post you follow
Hello Sarah!
John has commented on a post.
Post: Feature Request Dashboard
Comment: This looks great! When can we expect this to be released?
[View Comment]
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Unfollow this post • Change notification preferences
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Users have three ways to control comment notifications:
On any post you're following, click the "Following" button to choose:
In Profile Settings, users can choose from three options:
All comments and replies (default)
Only replies to my comments
No comment notifications
Users can click "Unfollow this post" in any email or on the post page to stop receiving ALL notifications for that post.
Admins have a separate global setting for comment notifications:
Profile Settings → "New comments (admin)"
When enabled:
When disabled:
All comment notifications are tracked in the Notification History section at the bottom of each post (visible to admins only).
Each entry shows:
This gives admins full transparency into which notifications were sent and who received them.
Comment notifications are only sent to users who meet these criteria:
✅ Active account - Not blocked or marked as a test account
✅ Email subscribed - Haven't unsubscribed from emails
✅ Comment notifications enabled - User preference allows comment emails
✅ Following the post (for top-level comments) OR Author of parent comment (for replies)
Users who won't receive comment emails:
❌ Blocked or test accounts
❌ Unsubscribed users
❌ Users with comment notifications disabled
❌ Users who unfollowed the post
❌ Users who chose "Status changes only" for that post
Email links use this format to jump to specific comments:
https://yourportal.com/posts/123/feature-name#comment_456The #comment_456 anchor ensures the browser scrolls directly to that comment.
All text uses Laravel translation keys that automatically adapt to the portal's language:
email.comment_created.greeting_reply_to_youemail.comment_created.subject_replyemail.comment_created.user_repliedemail.comment_created.action_view_replyWhen creating comments via API, you can suppress notifications:
POST /api/posts/{postId}/comments
{
"comment": "This is a silent comment",
"silent": true
}This is useful for importing comments from other systems without spamming users.