Integrate with Jira

Knowledgebase

Integrating ProductLift with Jira creates a seamless workflow that bridges capturing customer feedback with managing development tasks. This documentation outlines the steps for enabling the Jira integration, linking aĀ postĀ to a Jira issue, and syncing statuses between ProductLift and Jira for a cohesive product management process.

Enable the Jira Integration

To initiate, ensure the integration between ProductLift and Jira is enabled.

  1. Navigate to Integrations:Ā Log in to your ProductLift dashboard, select theĀ 

    Settings

    Ā menu, thenĀ 

    Integrations

    .

  2. Locate Jira:Ā In the list of integrations, find and selectĀ 

    Jira

    .

  3. Enable Jira Integration:Ā Check the enable box and enter your Jira domain.

  4. Copy the Webhook URL:

  5. Now go to the JiraĀ SettingsĀ and click theĀ SystemĀ settings.

  6. Scroll down toĀ AdvancedĀ and clickĀ Webhooks.

  1. ClickĀ Create a new webhook.

  1. Enter a name for the Webhook and paste the webhook URL from ProductLift here.

  2. Enable only theĀ "Issue - Updated" trigger.

  3. Optionally, you can limit the events sent to ProductLift by settingĀ JQL.Ā 

If you want to test first what is sent, then set the webhook to this service:Ā https://webhook.site.

  1. ClickĀ Create. The result should look like this:

Link a Post with a Jira Issue

Once the Jira integration is enabled, you can link ProductLift posts to existing Jira issues or create new ones directly from ProductLift.

  1. Open a Post:Ā Navigate to theĀ postĀ you want to link with a Jira issue.
  2. Link to Jira:Ā Click on the "Link to Jira" button. Here you can enter the Jira issue key (e.g., KANA-1).
  3. View Link:Ā After linking, you can see it directly in ProductLift and open the related Jira issue directly.
  4. Review Linked Posts:Ā You can also review the linked posts in theĀ postĀ list.

Enable Status Sync with Jira

To keep your ProductLift roadmap and your Jira project in sync, you can enableĀ statusĀ synchronization.

  1. Access Integration Settings:Ā Go back to theĀ 

    Integrations

    Ā page in ProductLift settings and find your connected Jira integration.
  2. Set Up Status Mapping:Ā Map the statuses in ProductLift to corresponding statuses in Jira. This ensures that when an issue'sĀ statusĀ is updated in Jira, the linkedĀ postĀ in ProductLift reflects the change.
  3. Create New Rule:
  4. Enter the Jira Status Name:Ā Map it with the ProductLift status.

    You can enable "Auto Notify Voters" to let ProductLift voters receive an email notification about theĀ statusĀ change when triggered from Jira.
  5. You need to create a rule for eachĀ statusĀ you want to connect.
  6. Now when a linked Jira issue updates itsĀ status, ProductLift will update accordingly. You'll see this in the activity stream:

    And if an email has been sent, it will appear in the notification history.
Ruben

8 months ago