Deleting your portal
How to get there: Go to Settings → Delete portal.
Permanent portal deletion removes all data and cannot be undone. Use this only when you're sure.
Before you delete
Make sure you've handled:
- Cancel your subscription first. See Cancelling your subscription. Deleting the portal doesn't automatically cancel your Stripe subscription.
- Export anything you want to keep. Posts can be exported via Settings → Import & export. Users via the same area. Once the portal is gone, the data is gone.
- Take down any embedded widgets. Customers hitting your site after deletion will see broken widgets.
- Remove your custom domain DNS. If you pointed a subdomain at ProductLift, repoint or remove it.
Steps
- Go to Settings → General.
- Scroll to the Delete Portal section at the bottom.
- Click Delete Portal.
- Confirm in the modal.
What gets deleted
- All posts, votes, comments
- All users (admin and end-user)
- All boards, tabs, statuses, categories, tags, custom fields
- All changelog entries
- All knowledge base content
- All settings, branding, integrations
- All file attachments and post images
What doesn't get deleted automatically
- Your Stripe subscription. Cancel separately under Settings → Billing before deleting the portal, or email support@productlift.dev and we'll cancel any open subscription tied to the deleted portal.
I deleted by accident
Email support@productlift.dev as soon as possible with your portal name. Deletion is technically a soft delete on our side for a short window, but assume the data is gone, fast contact is the only path back.
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