Auto-tag new posts with AI

How to get there: Go to Settings in the sidebar → AI tab (under Integrations) → Auto-tag new posts card.

Automatically assign 1 to 3 tags to every new post created by a user. The AI looks at your existing tag list and picks the ones that fit, so your feedback stays organized without manual triage.

What it does

When a user submits a new post, ProductLift asks the AI to:

  1. Read the title and body.
  2. Pick 1 to 3 tags from your existing tag list that best describe it.
  3. (Optionally) invent a brand-new tag if nothing existing fits well.

The selected tags are applied to the post immediately. No notification or manual approval is required.

When the auto-tag does NOT fire

The auto-tag is intentionally skipped for:

  • Posts created by admins. Admins usually tag manually; the system won't burn an AI credit on your own posts.
  • Seeded onboarding posts.
  • Portals out of AI credits. The job exits silently. Top up credits and future posts will auto-tag again.

Setup

  1. Open Settings > AI and find the Auto-tag new posts card.
  2. Toggle Automatically tag new posts from users.
  3. Decide whether to Let the AI add new tags:
    • On (default): the AI may invent a new tag if none of your existing ones fit. Good for portals that are still discovering categories.
    • Off: the AI is restricted to your existing tag list. Use this once you have a curated taxonomy you don't want diluted with one-off tags.
  4. Click Save.

The next user-created post will be auto-tagged within seconds (the job is dispatched immediately, no delay).

Customizing the prompt

Click Edit prompt to override the default. The AI must reply with a JSON array of tag names. Four placeholders are substituted at run time:

  • {portal_name}, your portal name
  • {title}, the post title
  • {content}, the post body
  • {existing_tags}, comma-separated list of tags already used on this board

Leave the prompt blank to fall back to the default. Click Reset to default to clear your override.

Example: stricter, prefers single-word tags

Tag a new post on {portal_name}.

Title: {title}
Content: {content}
Existing tags: {existing_tags}

Pick exactly one tag. Strongly prefer reusing an existing tag.
Tags must be lowercase, one or two words max. Reply with only a
JSON array, e.g. ["billing"].

Cost

Each auto-tag run uses one AI credit per post tagged. If your portal runs out of credits, auto-tag pauses until you top up.

Turning it off

Toggle Automatically tag new posts from users off and click Save. Existing tags on posts are not removed.

How it interacts with manually-created tags

The AI only adds tags. It never removes a tag an admin or user manually applied. If you re-categorize later, your changes always win.

Tips

  • Curate your tag list in Settings > Tags first, then turn Let the AI add new tags off, to keep your taxonomy clean.
  • Pair with AI auto-reply and AI auto-moderation for fully hands-off intake.
  • Use tags for filtering, segmenting, and prioritization. Auto-tag makes downstream filtering reliable because every post (not just admin-curated ones) carries tags.