How to get there: Click All posts (via a board’s breadcrumb or the sidebar shortcut, when available), open a post, then click Edit on its description. You can also format text while creating a post or writing a comment.
Use the rich text editor to format your content directly. Select text and choose a toolbar option; you see the formatting while you write. You do not need to type Markdown syntax.
The toolbar includes these options. In a compact editor, click ... (More formatting options) to see the additional controls.
| Option | Example use |
|---|---|
| Bold, italic, underline, strikethrough | Make Steps to reproduce stand out, or strike through an outdated requirement. |
| Headings | Divide a longer post into Summary, Steps to reproduce, and Expected result. |
| Numbered and bulleted lists | Number reproduction steps or list requested improvements. |
| Links | Select “View the checkout page”, click the link button, and enter the page URL. |
| Blockquote | Quote a customer's feedback separately from your response. |
| Code block | Include an error message such as Payment failed: request timed out. |
| Alignment, text color, and background color | Align content or highlight a short passage. |
| Clear formatting | Remove formatting from selected text. |
| Table | Compare expected and actual behavior in columns. |
For example, a bug report can have a Steps to reproduce heading followed by a numbered list:
Then add Expected result: The order confirmation appears.
Click the image button in the toolbar and choose a file. You can also paste an image from your clipboard into the editor. The image uploads and appears in your text.
For example, paste a screenshot of the stuck checkout screen immediately below your reproduction steps.
Click an inserted image to choose S, M, L, or Full width. These correspond to 300, 500, 800 pixels, or the full available width. Use the remove-size button to clear the chosen size.
Use the video button to insert a video. You can also paste a YouTube or Vimeo URL into the editor to embed it, for example a recording that demonstrates the problem.
@Ruben.Selecting the person creates a clickable mention. Simply typing their name without selecting a suggestion does not create the mention.
A person mentioned in a comment can receive an email notification, depending on their notification preferences. Mentions in post descriptions do not send a separate mention notification.
#Improve checkout.The selected post appears as a linked reference to that post. Choose a post that exists in your portal; the example title above illustrates what to search for. Referencing a post does not send a mention notification.
You can combine both in a comment: “@Ruben can you check whether this is covered by #Improve checkout?” Select each suggestion as you type.