Mention users and posts

How to get there: Open any rich text editor in ProductLift (post description, public comment, internal comment). Type @ to mention a user, or # to mention another post.

Mentions let you pull a teammate into a thread or reference another post inline. They work in post descriptions, public comments, and internal comments.

Mention a person

  1. Type @ followed by part of a person's name, for example @Ruben.
  2. Choose the matching person from the dropdown.
  3. Finish your comment: “@Ruben could you check this checkout error?”

The selected name becomes a clickable link to the person's profile. Typing a name without selecting the suggestion does not create a mention.

Reference a post

  1. Type # followed by part of a post title, for example #Improve checkout.
  2. Choose the matching post from the dropdown.
  3. Finish your comment: “This issue is related to #Improve checkout.”

The selected post becomes a linked reference. Use a post that exists in your portal; “Improve checkout” is an example search title.

You can combine both: “@Ruben could you check whether this is covered by #Improve checkout?” Select the matching suggestion for each mention.

What gets notified

When a user is mentioned in a comment, ProductLift sends them an email notification, with three guardrails:

  • The user must have mention notifications enabled in their profile. If they globally unsubscribed from mentions, no email is sent.
  • The user must not have unsubscribed from mentions on that specific post. Each mention email includes a one-click unsubscribe for that single post.
  • Post mentions do not trigger notifications. They are a navigation aid, not a ping.

Mentions inside post descriptions render as links and cards but do not currently fire a separate notification.

Where mentions work

  • Post descriptions
  • Public comments (including replies)
  • Internal comments

Mentions render the same way in each location. Post mention cards always link to the target post, even when the reader cannot vote or comment on it.

Made with ProductLift