How to get there: Open any post, click the comment box, then switch to the Internal Comment tab.
Internal comments are private notes attached to a post that only admins and members of your workspace can see. End users never see them, even if the post itself is public.
Who sees them
- Admins and members of the portal see internal comments inline on the post timeline.
- Logged-in end users and anonymous visitors do not see them and are not notified about them.
- They render with a distinct style and an Internal label so they cannot be mistaken for a public reply.
Where they appear
The Internal tab sits next to the Public tab in the comment composer (admins only). Posting from the Internal tab adds the note to the same activity stream as public comments, ordered chronologically, but visually marked as internal. They are anchored at #internal_comments for direct linking.
When to use them
- Triage notes. Capture what your team has already decided about a post without telling the customer yet.
- Cross-system context. Paste the Jira ticket, GitHub issue, or Linear link so anyone opening the post sees the engineering trail.
- Customer information you cannot share publicly. Mention the account that requested it, contract details, or revenue impact.
- Hand-offs. Leave a note for the next person on rotation about what still needs an answer.
Mentions, attachments, and AI
- You can mention teammates and other posts inside an internal comment using the same
@ and # autocomplete as public comments. See Mention users and posts.
- Attach images or files directly to the internal comment. They are stored against the post.
- The composer includes an AI button (Write with AI) that drafts an internal note from a short instruction, useful for summarising long threads for the team.
Editing and deleting
Only the author of an internal comment can edit it. Admins can delete any internal comment, including the replies under it.
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