Managing Customer Feedback

Learn how to collect, moderate, and act on feedback from your users.
  • Auto-tag new posts with AI

    How to get there: Go to Settings in the sidebar → AI tab (under Integrations) → Auto-tag new posts card....

  • Mention notifications and unsubscribe

    How to get there: Mention notifications are triggered automatically when someone uses <@user> in a comment. Recipients control them from the...

  • Set post severity

    How to get there: Open any post → side panel → Prioritization section → Severity row. Or use the Severity filter in Manage Posts (left sidebar)....

  • Filter By Import Batch

    Filter posts by import batch...

  • Route sales calls and widget feedback into posts with Conversations

    How to get there: Click Conversations in the left sidebar (only visible if your portal has the Conversations feature enabled)....

  • Schedule post publishing

    How to get there: Open any post → meta panel on the right → click the Schedule for later row → pick a date and time....

  • Pinning Comments

    Pinning comments...

  • Version Release Platform Fields

    Version, release, and platform fields on posts...

  • Backdating Posts

    Backdating posts...

  • Set post priority

    How to get there: Open any post → side panel → Priority row. Or use the Priority filter in Manage Posts (left sidebar)....

  • Auto-reply to new posts with AI

    How to get there: Go to Settings in the sidebar → AI tab (under Integrations) → Auto-reply to new posts card....

  • Use internal posts

    How to get there: Open any post → look at the meta panel on the right → toggle the Internal switch....

  • Add polls to posts

    How to get there: Open a post, then use the Create Poll action (admin only) to attach a poll....

  • Setting Eta On Posts

    Setting an ETA on posts...

  • External references on posts

    How to get there: Open any post → in the right sidebar, expand References → click Add....

  • Review post activity history

    How to get there: Open any post, scroll to the Activity section below the comment form....

  • Use the companies view

    How to get there: Go to Users in the sidebar → click the Companies button in the top-right button bar....

  • Add internal comments

    How to get there: Open any post, click the comment box, then switch to the Internal Comment tab....

  • Embed the feedback widget

    How to get there: Go to Settings → Widgets → click Add widget → choose the widget type that fits....

  • Moderate posts

    How to get there: Click Moderation in the sidebar to review pending posts. Configure moderation rules in Settings → Moderation tab....