Account Ownership And Admins

Account ownership and admins

How to get there: Go to Settings → Users to add admins. To change which email Stripe bills, follow the steps below.

There's no single "transfer ownership" button. Ownership and billing email changes are handled by adding a new admin and then removing the old one (or by changing the existing admin's email).

Add a new admin

  1. Go to Settings → Users.
  2. Invite the new person by email.
  3. Set their role to Admin.
  4. They receive an invitation, accept it, and now have full admin access.

If you're already at the admin seat limit, you'll need to add an extra admin seat first. See Adjusting plan and extra admin seats below.

Remove the old admin

Once the new admin is in:

  1. Go to Settings → Users.
  2. Find the old admin.
  3. Remove them (or downgrade them to Member if you want to keep them around as a regular user).

The portal continues uninterrupted. Billing isn't tied to any single admin account.

Change the email Stripe sends invoices to

Stripe sends invoices to the email on the admin account that originally subscribed (or whoever currently owns the Stripe customer record). Two ways to change it:

  • Edit the existing admin's email. Go to the admin's profile and update their email. Stripe will follow.
  • Add a new admin with the right email, then remove the old admin. This is the cleanest path when ownership is changing hands.

If invoices still go to the wrong place after this, email support@productlift.dev and we'll update the Stripe customer record directly.

Adjusting plan and extra admin seats

  • Upgrade or downgrade plan: click Adjust plan on Settings → Account, this opens an email to support, since we handle plan changes manually to prorate fairly.
  • Add extra admin seats: click + $15/mo next to Extra admins on Settings → Account, pick how many, and pay through Stripe.