Account Ownership And Admins

Account ownership and admins

Every ProductLift portal has one owner. The owner is the person who receives billing emails, trial reminders, and system notifications like credit alerts. Ownership is set automatically to the person who creates the portal.

The owner is marked with an Owner badge next to their role on the Users page.

Transfer ownership

Only the current owner can transfer ownership.

  1. Go to Users & companies and open the profile of the admin you want to make owner.
  2. Click Transfer ownership to [name].
  3. Confirm in the dialog.

After transfer, you keep your admin role. The new owner can transfer it again at any time.

Note: The transfer target must already be an Admin. If they are currently a Member, change their role to Admin first.

What the owner receives

  • Trial ending and trial ended emails
  • AI credit alerts
  • Billing invoices (via Stripe)

All other notifications (new posts, comments, votes, moderation alerts) go to every admin who has that notification enabled.

Add a new admin

  1. Go to Users & companies and click Invite team.
  2. Enter the new person's email.
  3. Set their role to Admin.
  4. They receive an invitation, accept it, and now have full admin access.

If you are at the admin seat limit, add an extra admin seat first. See Adjusting plan and extra admin seats below.

Remove an admin

  1. Go to Users & companies and find the admin.
  2. Remove them (or downgrade to Member if you want to keep them as a regular user).

You cannot remove the owner. Transfer ownership first, then remove.

Change the email Stripe sends invoices to

Stripe sends invoices to the owner's email. To change it:

  • Transfer ownership to a new admin with the correct email, or
  • Edit the owner's email in their profile.

If invoices still go to the wrong place after this, email support@productlift.dev and we will update the Stripe customer record directly.

Adjusting plan and extra admin seats

  • Upgrade or downgrade plan: click Adjust plan on Settings > Account, this opens an email to support, since we handle plan changes manually to prorate fairly.
  • Add extra admin seats: click + $15/mo next to Extra admins on Settings > Account, pick how many, and pay through Stripe.
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