Do Users Need An Account

Do users need an account to vote or comment?

Yes, voting and commenting require an account. Browsing posts can be done anonymously.

Why?

Without accounts, vote stuffing destroys the signal. Each vote represents one identifiable person, which is what makes the resulting prioritization useful.

What's the friction?

Low. Customers can:

  • Sign up with email + password.
  • Sign up via Google, Microsoft, or other configured SSO.
  • Be auto-logged-in via SSO from your own app using ProductLiftIdentify({ email, uid, name, ... }). No login screen. See Single sign-on (SSO).

The SSO path is what most customers use in production. The customer never sees a login screen, they're identified from your app.

Can I let customers post anonymously?

Browsing yes, posting no by default. There are alternatives if you need anonymous-style feedback:

  • You post on their behalf. Take support tickets and create posts yourself, attributing the customer in the description. See Bulk post operations.
  • Anonymous submission widget (if enabled on your plan). Lets customers submit without identifying.

See Privacy & anonymous posting for the full picture.