Nova Ai Assistant

Nova AI assistant

How to get there: Click the Nova icon (stars icon) in the left sidebar of any admin page.

Nova is an in-product AI assistant for admins. It's the fastest path to "do this thing across my portal" without clicking through menus.

What Nova can do

  • Answer questions about your data. "Which posts got the most votes this month?" "Who voted on the dark mode post?" "How many enterprise-tagged posts are in Planned status?"
  • Draft replies and updates. "Write a status update for this post saying we're delaying it to Q4."
  • Suggest tags and categories for a post you're triaging.
  • Help you write changelog entries from a set of shipped posts.
  • Walk you through tasks. Ask "how do I configure the Jira integration?" and Nova explains, often linking the right settings.

How to use it

  1. Click the Nova icon in the left sidebar (stars icon).
  2. The Nova sidebar opens.
  3. Type a question or instruction.
  4. Nova responds. You can keep the conversation going for multi-step tasks.

Conversation history

Nova keeps your recent conversations so you can resume one or reference what it told you yesterday. Click the history icon at the top of the Nova sidebar.

Credits

Each Nova message uses AI credits. The current count and consumption are shown in the Nova header. See AI credits.

Sending Nova feedback

Click the heart icon in the Nova header to leave feedback on a response. We use this to keep improving the assistant, what helped, what didn't.

What Nova can't do (and shouldn't)

  • Make irreversible changes without confirming. Nova surfaces actions; you confirm.
  • Share data across portals. Nova only sees the portal you're in.
  • Replace the public knowledge base for customers. Nova is an admin-side tool. For customer-facing AI answers, use KB answers.