Ai Features Overview

AI features overview

How to get there: Go to Settings → AI to configure individual AI features.

ProductLift includes a set of AI features that handle the repetitive parts of running a feedback portal. Each is opt-in and can be toggled individually.

What's available

On posts and comments

  • AI auto-reply to new posts. Generates a polite acknowledgment when a customer files a new post, optionally pulling answers from your knowledge base. See AI auto-reply to new posts.
  • AI auto-tag new posts. Reads the post and applies relevant tags so triage doesn't require manual work. See AI auto-tag new posts.
  • AI auto-moderation. Holds questionable comments for human review before they go live. See Setting up AI auto-moderation.

On the knowledge base

  • KB answers. The KB chatbot answers customer questions from your KB articles. Reduces inbound "how do I" volume.
  • AI editing. Use AI in the KB editor to rephrase, expand, or restructure articles.

On the changelog

On the admin side

  • Nova. An AI assistant sidebar available throughout admin views. Ask it about your data ("how many posts came in from enterprise tagged customers this month?"), draft replies, or kick off bulk actions. See Nova AI assistant.

On the prioritization workflow

  • AI prioritization to help score posts in batch using configured criteria. See Prioritization.

AI credits

Every AI feature consumes credits. Each plan includes a monthly allotment that resets on billing date. The current allotment is visible at Settings → Account.

See AI credits for details on how credits are consumed and what to do when you run out.

Turning AI off

Either toggle individual features at Settings → AI, or zero out your credit allotment to disable all AI portal-wide. See Turning off AI.

Privacy

When an AI feature runs, the relevant text is sent to the AI provider (OpenAI or Anthropic depending on the feature). See GDPR and data privacy for what this means.